FAQs


Payments and Refunds

Payments: can be made online through Paypal without needing an account using your credit card or you can click purchase order where we are able to send you an invoice for payment with direct debit details.  If you would like to pay direct by credit card you can contact us on 0439958048 or email to info@calmingkids.com.au and arrange a payment time.
Refunds: Are only accepted if there is a manufacturer fault in the product.  Please contact us though if you have any questions with regards to this. If the product is just not suitable to your child and is returned with in 2 weeks being in original condition we will refund the purchase price of item only. Unfortunately we cannot refund if the item is damaged, dirty from use or outside these circumstances.


Shipping Information

Shipping can be through Australia Post or Trans Direct 'Couriers Please' depending on the weight of your order.  This let us give you the best price available.  Delivery can be anywhere from 2 days local Perth to 10 days.


Frequently Asked Questions

Quotes:  We are able to supply Quotes with up to 6 months validity to Schools, Specialists, Government departments and for Funding purchases.
Purchase Orders: We do accept purchase orders from Schools and Government Departments and are happy to invoice with direct debit or credit card payments.
Washing Instructions: These are sewn into or on each item that we manufacture being the weighed items. Blankets, Lap bags and weighted vests are made of cotton are fully machine washable although the weights for the vests are to be removed prior to washing vest and are  not to be washed.
Privacy Policy:  Any details given to Calming Kids Australia are kept within Calming Kids Australia and are under no circumstances given out or shared with anyone.  All credit card details are destroyed and not kept or collected.


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